Send a typing indicator to a recipient
The Sendblue API allows you to call an endpoint to send an indication that you are typing. This shows up on the end users device as the three dots that animate, which is useful for different kinds of applications:
- For chatbots: Indicate that the bot is thinking/processing information
- For customer support: Indicate that a support agent is typing
- For any other use-case where you want to indicate that the user should expect an answer soon, increasing the likelihood that they will remain in the chat
You can send a typing indicator by calling the /api/send-typing-indicator endpoint.
The typing indicator API is only available when a chat already exists with a user, and only when messages have been exchanged recently. Furthermore, typing indicators are not supported in group chats at this time.
This endpoint is authenticated, so you must pass in your credentials.
The typing indicator is sent on a “best effort” basis. Sometimes, a typing indicator is unable to be sent due to the last message having been too long ago, or the recipient number being iMessage. In these cases you will still se a ‘SENT’ status, but the typing indicator will not be delivered.