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Calling
Overview

Calling

Voice calling options with Sendblue

Sendblue offers two voice calling integrations:

  • Twilio Calling - Connect your Twilio account for traditional voice calls with verified caller ID
  • FaceTime API - Programmatic FaceTime calls via WebRTC (requires FaceTime line purchase)

Sendblue does not currently offer its own native outbound calling API. For outbound voice calls using your Sendblue number, integrate with Twilio using the Verified Caller ID flow described in the Twilio Calling guide.

Call Logs

Section titled “Call Logs”

Outbound calls placed from the dashboard are delivered via the call_log webhook type. Inbound calls are not logged to the call-log pipeline and do not trigger the call_log webhook. The call log payload includes disposition (e.g., connected, not_answered, voicemail) and transcript fields when available.