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Calling
Overview

Calling

Voice calling options with Sendblue

Sendblue offers two voice calling integrations:

  • Twilio Calling - Connect your Twilio account for traditional voice calls with verified caller ID
  • FaceTime API - Programmatic FaceTime calls via WebRTC (requires FaceTime line purchase)

Sendblue does not currently offer its own native outbound calling API. For outbound voice calls using your Sendblue number, integrate with Twilio using the Verified Caller ID flow described in the Twilio Calling guide.

Call Logs

Section titled “Call Logs”

Call events (inbound and outbound) are delivered via the call_log webhook type. The call log payload includes disposition (e.g., connected, not_answered, voicemail) and transcript fields when available.